---
title: "Lingopal for Contact Centers & CCaaS"
description: "Real-time call translation for CCaaS and BPOs"
url: "https://lingopal-dev.com/industries/ccaas-contact-centers"
---

Ultra-low-latency call, chat, email, and social translation for contact centers — integrate into any CCaaS workflow or run a standalone app. Lower AHT, lift CSAT, and go global without multilingual hiring.

Works with your existing stack · API or standalone app · Live in under 5 minutes

“Thanks for calling — how can I help you today?”

«Gracias por llamar, ¿en qué puedo ayudarle hoy?»

«Obrigado por ligar — como posso ajudar você hoje?»

شكرًا لاتصالك — كيف يمكنني مساعدتك اليوم؟

Built for CCaaS platforms, BPOs, and in-house support teams — integrates with Genesys, Talkdesk, your CRM, and custom workflows via API.

## Resolve in the customer's language — the first time.

Language shouldn't drive up handle time or drive down satisfaction. Lingopal gives every agent real-time translation across every channel, in your existing stack.

### Lower AHT, lift CSAT

Lingopal Calls customers average an 18% reduction in average handle time and a 3–6 point lift in CSAT.

### Support every language without hiring

Serve customers in 100+ languages using your existing agents — no multilingual staffing or outsourcing required.

### Works in your stack

Seamless API integration into Genesys, Talkdesk, and any CCaaS workflow — or a standalone on-machine app for agents.

## Live in under five minutes.

Two ways to deploy: integrate Lingopal directly into your CCaaS platform via API, or run the standalone app on the agent's machine. Either way, you're live fast.

### Connect your platform

Integrate via API into Genesys, Talkdesk, or any CCaaS workflow — or deploy the standalone on-machine app.

### AI translates in real time

Sub-1.5-second voice translation with source-voice fidelity, plus live transcription across calls, chat, email, and social.

### Agents resolve faster

Every interaction happens in the customer's language, lowering handle time and lifting first-contact resolution and CSAT.

## Real-time translation that pays for itself in metrics.

## Ready to serve every customer in their language?

See Lingopal translate a live call with source-voice fidelity, in a 20-minute walkthrough tailored to your CCaaS stack.

No credit card required · Works with your existing stack · Managed & self-serve options